Overview
Dhor.in processes payments via Razorpay, a PCI-DSS compliant payment gateway. All monetary transactions on the platform — memberships, event tickets, job postings, and donations — are subject to this Refund Policy.
This policy is governed by the Consumer Protection Act 2019 and the Information Technology Act 2000. Users in India are entitled to these protections by law.
3–10 Business Days
Standard refund processing time to your original payment method.
7-Day Cooling-Off
Cancel any paid membership plan within 7 days for a full refund.
Donations Are Final
All voluntary donations are non-refundable.
Eligible Refunds
The following situations qualify for a refund. All refunds are returned to the original payment method.
Duplicate Payments
If you were charged twice for the same transaction due to a technical error, the full duplicate amount will be refunded.
Failed Service Delivery
If a premium feature you paid for (e.g., featured profile, job boost) was not activated due to a platform error.
Unauthorized Transactions
If a payment was made without your knowledge or authorisation from your account.
Membership — Within Cooling-Off Period
Paid membership plans can be cancelled within 7 days of purchase for a full refund, provided less than 25% of the plan period has elapsed.
Event Ticket — Cancelled Event
If an event is cancelled by the organiser, all ticket holders receive a full refund automatically.
Non-Refundable Items
The following are not eligible for refunds. Please review carefully before making a payment.
Refund Timeline
| Payment Method | Processing Time | Bank Reflection |
|---|---|---|
| UPI | 1–3 business days | Instant after processing |
| Debit Card | 5–7 business days | 2–3 days after processing |
| Credit Card | 5–7 business days | Reflects in next statement |
| Net Banking | 5–7 business days | 2–3 days after processing |
| Wallet (Paytm/PhonePe) | 3–5 business days | Credited to wallet |
How to Request a Refund
Email us
Send an email to refunds@dhor.in with your registered mobile number, transaction ID, and a brief description of the issue.
Verification
Our support team will verify the transaction within 2 business days and acknowledge your request.
Review
A refund eligibility review is completed within 3–5 business days. You will be notified of the outcome via email and SMS.
Credit
Approved refunds are initiated immediately. The amount appears in your account as per the timeline table above.
Partial Refunds
In some cases, a partial refund may be issued — for example, if a membership plan was partially used before the request was raised. Partial refund amounts are calculated on a pro-rata basis based on the unused portion.
The exact partial refund amount will be communicated to you before it is processed. You may accept the partial refund or escalate the decision via our Grievance Officer.
Contact Support
For refund requests or payment-related queries, reach us through:
For unresolved refund disputes, you may escalate to our Grievance Officer.